SAP Knowledge Base Article - Public

3115053 - Missing Note for Appointment after Outlook Sync


When an Appointment is canceled in Outlook, but the Note outlining why the meeting was canceled is not visible.


SAP Cloud for Customer

Reproducing the Issue

  1. An Appointment is canceled in Outlook
  2. While in the process of canceling the Appointment, there was a note updated in order to inform attendees why the meeting was canceled
  3. The Appointment was canceled in C4C system after sync
  4. The Note outlining the reasons is not visible in C4C


Expected Behavior


Canceled meetings in Outlook are basically deleted meetings. After you press "Send cancellation", it would delete this object from Outlook calendar. When the sync runs after, it detects that there is no meeting and cancels it in C4C instead of deleting it. It does not synchronize other data such as notes for example


Server Side Integration, Appointment, Note, Outlook, Canceled , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications 2108