Symptom
- Onboarding Tasks are not getting triggered for the candidates.
- In the Onboarding Dashboard, the tasks are auto-completed after successful onboarding initiation.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate Onboarding for a candidate in Recruiting.
- Look for the candidate's process in Onboarding's dashboard, candidate show with status = COMPLETED without any ONB tasks being generated for the candidate.
Cause
Permission issue.
- The affected user is assigned to an RBP Role which has the external user target population set as inactive or no target population for External Users at all.
- Other users with proper permission can see the tasks with no issues.
Resolution
- Go to Manage Permission Roles
- Search for the affected role.
- Activate the target population for all external user group.
Keywords
RBP, ONB and OFB Tasks, NHA, OBX, Onboarding 2.0, ONB 2.0, INC1174147 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding 2105