3115472 - E-mails displayed in C4C may have corrupted characters and display ### instead of the special character - KOI8-U encoded

• E-mails with special KOI8-U encoded characters get corrupted and are not legible
• The system displays these characters as ###'s

SAP Cloud for Customer core applicaion

1. Send an e-mail that uses KOI8-U (RFC 2319) encoded characters
2. The e-mail All characters of pasted text appear as #.

• Using different encodings can cause some issues.
• E-mail content can have two levels of encoding.
• One at the e-mail header levels, against the MIME section, and
• at the HTML tag level, against the "metadata" tag.
• This mismatch leads to certain characters corruption

• E-mail messages containing unsupported formatting codes may cause escape codes to appear in the message content.

Inorder to resolve this you can follow below steps:

1. In Microsoft Outlook, select File -> Options.
2. The Outlook Options window is displayed.
3. From the Outlook options, click Advanced.
4. Within the International options section, ensure that Automatically select encoding for outgoing messages is set to Unicode (UTF-8).
5. Click OK to save changes.
6. And restart your Outlook. 

2594426 - Encoding Types for Emails in Tickets

KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Product Enhancement

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1802 ; SAP Cloud for Customer core applications 2108