A status-triggered email is not sent to the operator, although correctly configured in Edit Applicant Status Configuration.
SAP SuccessFactors Recruiting Management
These are the causes we have identified so far:
- The user doesn't have an email associated to their employee profile/user data file.
- In the job requisition, there is no one set as the operator receiving the email in Edit Applicant Status Set
For Cause 1:
For users in the system to receive emails, they need to have an email in their User Data File/Employee Profile. So, to fix the issue, it will be required to add an email to their profile/user data file.
For Cause 2:
As the email was already triggered, adding the operator after the email has been sent won't trigger it retroactively. To avoid this in the future, it will be important to make sure that the operator in question is filled out to ensure that they will receive the email.
user, email, notification, operator, application, job, requisition, status. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem