SAP Knowledge Base Article - Public

3115835 - User doesn't receive notifications from status-triggered emails - Recruiting Management

Symptom

A status-triggered email is not sent to the operator, although correctly configured in Edit Applicant Status Configuration.

Environment

SAP SuccessFactors Recruiting Management

Cause

These are the causes we have identified so far:

  • The user doesn't have an email associated to their employee profile/user data file.
  • In the job requisition, there is no one set as the operator receiving the email in Edit Applicant Status Set

Resolution

For Cause 1:

For users in the system to receive emails, they need to have an email in their User Data File/Employee Profile. So, to fix the issue, it will be required to add an email to their profile/user data file.

For Cause 2:

As the email was already triggered, adding the operator after the email has been sent won't trigger it retroactively. To avoid this in the future, it will be important to make sure that the operator in question is filled out to ensure that they will receive the email.

Keywords

user, email, notification, operator, application, job, requisition, status. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions