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3116281 - Job /BDL/TASK_PROCESSOR fails

Symptom

The background job /BDL/TASK_PROCESSOR fails with below error:

Job started XXX Step 001 started (program /BDL/TASK_SCHEDULER, variant &0000000000043, user ID XX)

XXXX Error: SAP-SUPPORT_PORTAL or SAP-SUPPORT_PARCELBOX fails in SM59. See note 2793641 /

Warning: Job cancels because there's no connection to SAP backend! / Internal session terminated with a runtime error MESSAGE_TYPE_X_TEXT (see ST22)

Please note that the job must cancel in Solution Manager systems in case no connection to SAP backbone (SAP-SUPPORT_PORTAL & SAP-SUPPORT_PARCELBOX) exists. In non Solution Manager system connections to SAP backbone are not mandatory in terms of transaction SDCCN.


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Environment

SAP ABAP based system

Product

SAP Solution Manager all versions

Keywords

KBA , SV-SMG-SDD , Service Data Download , How To

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