SAP Knowledge Base Article - Public

3116470 - Custom Party Not Determined for Employee Ticket


You have created a Custom Party, defined the Determination Method, but still the Party is not getting determined at the Employee Ticket. In the Rules, the Party is also not visible to be added.


SAP Cloud for Customer


Custom Party Role determination via rules is currently supported only for Customer Support tickets.

You can add new Party Role to the involved parties of the Employee Support ticket, but no determination via Rules.


This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea.


Not Working; Involved Party; Missing; Configuration; , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions