3116470 - Custom Party Not Determined for Employee Ticket

Symptom

You have created a Custom Party, defined the Determination Method, but still the Party is not getting determined at the Employee Ticket. In the Rules, the Party is also not visible to be added.

Environment

SAP Cloud for Customer

Cause

Custom Party Role determination via rules is currently supported only for Customer Support tickets.

You can add new Party Role to the involved parties of the Employee Support ticket, but no determination via Rules.

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Not Working; Involved Party; Missing; Configuration; , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions