SAP Knowledge Base Article - Public

3116868 - 'No Data is Available' after changing hierarchy node variable in SAP Analytics Cloud (SAC)

Symptom

After changing the value of a hierarchy node variable, a chart shows "No data is available for the chart to render" even though there is data available to display.

Environment

  • SAP Analytics Cloud (Enterprise) 2021.1.1

Reproducing the Issue

  1. Create a chart that uses a hierarchy
  2. Drill down on the hierarchy
  3. Change the value of the hierarchy node variable
  4. The chart shows "No data is available for the chart to render"

Cause

The cause of this issue is that after a chart is drilled down on hierarchy node A, and the variable is changed to hierarchy node B, the filter created from drilling down on node A is persisted.  That drill is not applicable to hierarchy node B and this causes no data to be returned in the response.  This behavior is by design in that setting a new hierarchy variable value does not remove an existing drill.

Resolution

To ensure that this doesn't happen, you can do the following:

  1. Make sure the drill icon is not hidden by checking that the context menu option Show/Hide->Chart Details -> Drill is enabled
    hierarchy1.png

  2. Click on the drill icon, then click the 'Reset Drill' button to reset the drill.  The data should be visible after the drill has been reset.
    hierarchy2.png

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0