Symptom
After changing the value of a hierarchy node variable, a chart shows "No data is available for the chart to render" even though there is data available to display.
Environment
- SAP Analytics Cloud (Enterprise) 2021.1.1
Reproducing the Issue
- Create a chart that uses a hierarchy
- Drill down on the hierarchy
- Change the value of the hierarchy node variable
- The chart shows "No data is available for the chart to render"
Cause
The cause of this issue is that after a chart is drilled down on hierarchy node A, and the variable is changed to hierarchy node B, the filter created from drilling down on node A is persisted. That drill is not applicable to hierarchy node B and this causes no data to be returned in the response. This behavior is by design in that setting a new hierarchy variable value does not remove an existing drill.
Resolution
To ensure that this doesn't happen, you can do the following:
- Make sure the drill icon is not hidden by checking that the context menu option Show/Hide->Chart Details -> Drill is enabled
- Click on the drill icon, then click the 'Reset Drill' button to reset the drill. The data should be visible after the drill has been reset.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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