Symptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- Your business requires a different Server Side Recording directory to store the call recordings
- The settings in (System Configurator main screen -> System Services > Recording Settings) is global
- You would like a way to set a different path for each MRS to save on Bandwidth
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Environment
- SAP Contact Center 7.0.13
- SAP Contact Center 7.0.14
- SAP Contact Center 7.0.15
- SAP Contact Center 7.0.16.100
- SAP Contact Center 7.0.17
Product
SAP Contact Center, on-premise edition all versions
Keywords
Client Side Recording, SSR, Server Side, BCM, Media Routing Server, MRS, Shared path, Shared , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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