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SAP Knowledge Base Article - PreviewSymptom
When creating a ticket from an incoming e-mail, you notice that the hyperlinks are not maintained in the Ticket Description field, while they are maintained in the ticket interaction.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Description, Service, Service Request, Link, URL, Hyperlink, Description Field, Field, C4C, E-mail, Inbound E-mail, Ticket Description, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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