SAP Knowledge Base Article - Preview

3116939 - Hyperlinks Are Not Maintained in Ticket Description Field From Incoming E-mails

Symptom

When creating a ticket from an incoming e-mail, you notice that the hyperlinks are not maintained in the Ticket Description field, while they are maintained in the ticket interaction.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Description, Service, Service Request, Link, URL, Hyperlink, Description Field, Field, C4C, E-mail, Inbound E-mail, Ticket Description, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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