SAP Knowledge Base Article - Public

3117106 - [Onboarding] Error at Document Signature Step


Error while uploading the document to DMS. The document category COMPLIANCE is invalid or was not found


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the candidate.
  • Click the Complete e-Signature tile
  • Try to click2sign the remaining unsigned forms
  • Error is received.


It is happening as "Compliance "category for onboarding Documents have moved from entity type "Onboardee" to "User" with following change.


Permanent Fix : The issue will be patched on b2111p4 (12-Nov-21).

Workaround : Until the issue is patched you please change the category of document template.

Also once the issue is patched if the e-signature tile is created for the candidate, they will still receive the error. They will need to decline the e-signature task. So the onboarding step will be re-started and then the e-signature step will not receive the error.


Compliance, Onboarding , document category , KBA , LOD-SF-OBX-DM , Document Management , Problem


SAP SuccessFactors Onboarding 2111