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3117434 - ERR_WIS_30270 when running Web Intelligence reports on cloud drives (Google / Microsoft) in multi-cluster environments

Symptom

  • When trying to create or run a Web Intelligence (Webi) report based on a Google Sheet or an Excel file available in Google Drive or Microsoft Onedrive, error messages such as the below may occur at runtime in environments with single or multiples clusters.

    "An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270) (Error: INF)"

  • Another error may also be experienced:
    An error has occurred from the server. Unable to create or update the Excel personal data provider: cannot open the workbook. (IES 10872)


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.3 SP02+
  • Web Intelligence
  • Google / Microsoft Onedrive

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

BO, BI, Web intelligence, webi, webintelligence, Google Drive, Google Sheet, Excel, dataprovider, processDPCommandsEx, error , KBA , BI-RA-WBI , Web Intelligence , How To

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