Symptom
- User cannot logon to the SAP Cloud ALM tenant with their S-User ID or S-user credentials (e-mail + password).
- Using S-user credentials to logon to SAP Cloud ALM shows error message "Sorry, we could not authenticate you. Try again."
- User can only logon to the SAP Cloud ALM tenant by repeatedly using the "Forgot Password" link in the logon page to reset their password.
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Environment
SAP Cloud ALM
Product
SAP Cloud ALM all versions
Keywords
XSUAA_SAP Cloud ALM , KBA , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , Problem
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