SAP Knowledge Base Article - Public

3117715 - Document Access and User Authorization after Replacement of Manager


On the customer level you have replaced manager A for manager B, where A represents the previous manager and B represents the new manager. All customers which were managed by manager A have to be managed by manager B now. Manager B should see the opportunities, contracts, visits etc. which were previously created by manager A. You notice that when manager B logs in to the system, he cannot see the activities created by manager A.


SAP Cloud for Customer

Reproducing the Issue

1. Go to the Organizational Management work center
2. Go to the Org Structures sub view
3. Find manager B
4. Go to the Employees tab
5. You can see that manager A was replaced by manager B

1. As manager B, go to the Customers work center
2. Go to the Accounts sub view
3. Find a corresponding Account ID
4. Go to the tab Account Team

What you can see as manager B  are customers that used to belong to manager A  but he cannot see the visits, opportunities, contracts etc, which were created by manager A.


This is the result of document's access and user's authorization under Administrator -> Check User's Authorization. There is no automatic update of user authorizations if you change the org model. There are batch jobs to recalculate the authorizations, but if you want to have immediate effect, then you have to go to Administrator->Business Users and update the authorizations of the specific user.


If user B becomes the manager of the org unit, then he can see the opportunities of the employees of this org unit. But if  A is NOT  an employee of the org unit  any longer (since he left the company), then user B will not see the opportunities/visits of user A.

Solution: migrate the documents/opportunities etc. to another user or keep user A assigned.


employee of the Org unit; User Authorization; document access; not see the Visits, Opportunities, Contracts , KBA , LOD-LE-OPP , Opportunity processing , Problem


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