3118021 - Error 'postal code not supported' when using Search by Radius : Recruiting Marketing

Search by Radius is not working with the Error  'postal code not supported'

SAP SuccessFactors Recruiting Marketing

1. Open the RMK career site 
2. Open Radius search in Search Options 
3. Input a suitable Postal code and press enter
4. The message 'postal code not supported'  is shown and no result is returned

• Incorrect Country Configuration: The ISO code for the country is not sent to RMK, causing search functionality to fail.
• Locale Not Enabled: The site locale required for postal code functionality (e.g., en_us for US postal codes) is not enabled in the Career Site Builder (CSB) settings.

It is essential to ensure that both the country configuration and the locale settings in the Career Site Builder (CSB) are properly configured. Follow the steps below to resolve the issue: 

• Country Field Configuration: Ensure that the Country field in the Recruiting Management (RCM) is configured correctly to send the ISO code to RMK (refer to the "See Also" section for detailed steps on country field configuration).
• Enable Locale in CSB: Verify and enable the necessary locale in CSB settings under Site Configurations > Site Locales to ensure postal code searches can function appropriately.

2090961 - Search by Radius - Recruiting Marketing

2220688 - Candidate Country/Region field behavior and Known Issues - Recruiting Management

radial search, distance search , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem