SAP Knowledge Base Article - Public

3118021 - Error 'postal code not supported' when using Search by Radius : Recruiting Marketing


Search by Radius is not working with the Error  'postal code not supported'


SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Open the RMK career site 
  2. Open Radius search in Search Options 
  3. Input a suitable Postal code and press enter
  4. The message 'postal code not supported'  is shown and no result is returned


Incorrect Country configuration : ISO code code for country is not sent to RMK 


Configure Country field in RCM correctly so the ISO code is sent to RMK ( check see also section for Country field configuration)

See Also

2090961 - Search by Radius - Recruiting Marketing

2220688 - Candidate Country/Region field behavior and Known Issues - Recruiting Management


radial search, distance search , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions