3118040 - SAP JAM - @@notify does not work in JAM/Work Zone

Users are not receiving email notifications after using @@notify in their JAM/Work Zone instance.

• SAP Jam Collaboration
• SAP SuccessFactors Work Zone

• Comment @@notify or @mention (any user) in any homepage content
• There won't be any email notification sent to users

The explanation behind this from engineering team, is because the content saved on the homepage would be considered as saved in a group whose type is 'V_company'. This type of content group has a different route policy with the content normal user created groups. When sending notifications by using notify all (@@notify) function, the 'V_company' groups will be excluded, thus the notification would be not sent out actually. This is the same case for @mention when used in homepage contents.

Hence, to use the notify all (@@notify) or @mention function, they need to be used on contents that are created and saved in user created groups. Otherwise, it will not work.

The system is working as designed.

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SAP Jam Collaboration all versions ; SAP SuccessFactors Work Zone all versions