SAP Knowledge Base Article - Public

3118040 - SAP JAM - @@notify does not work in JAM


Users are not receiving email notifications after using @@notify in their JAM instance.


SAP Jam Collaboration

Reproducing the Issue

  • Comment @@notify or @mention (any user) in any homepage content
  • There won't be any email notification sent to users


The explanation behind this from engineering team, is because the content saved on the homepage would be considered as saved in a group whose type is 'V_company'. This type of content group has a different route policy with the content normal user created groups. When sending notifications by using notify all (@@notify) function, the 'V_company' groups will be excluded, thus the notification would be not sent out actually. This is the same case for @mention when used in homepage contents.

Hence, to use the notify all (@@notify) or @mention function, they need to be used on contents that are created and saved in user created groups. Otherwise, it will not work.


The system is working as designed.


tag, tagging, no JAM notifications , KBA , LOD-SF-JAM-ARE , Admin Area Feature , How To


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