SAP Knowledge Base Article - Preview

3118313 - Video within customer's SCORM module isn't launching in learner view for some or all users "The media could not be loaded, either because the server or network failed or because the format is not supported."

Symptom

  • One or more learners see error when trying to launch a video within a SCORM module: "The media could not be loaded, either because the server or network failed or because the format is not supported."
  • Customer's SCORM module is not loading videos
  • Learners are unable to watch videos in customer's SCORM module

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

SAP Litmos Training

Product

SAP Litmos Training all versions

Keywords

scorm, video, play, slide, available, wrong, format , KBA , LOD-SF-LIT-MOSC , Modules - SCORM / xAPI , LOD-SF-LIT , SAP Litmos Product , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.