Symptom
Scheduled import job fails with error-> "PGPDecryptKeyImpl: Failed to decrypt PGP key ".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Check the extended Job details for the failed job.
- It will have following error- "com.successfactors.sca.ServiceApplicationException: PGPDecryptKeyImpl: Failed to decrypt PGP key"
Cause
This can happen in Import jobs that have PGP encryption enabled, if the input file for the job has not been encrypted with the correct PGP key.
Resolution
The correct key should be downloaded from from Admin Center -> Security Center, and then used for import input file encryption. If same import job error still persists even after that, please contact customer support
NOTE: If there are no keys available, a key have to be generated under "Other Keys -> Add". Please see the Help Guide for detailed steps: PGP Keys Used in Scheduled Jobs
See Also
Keywords
FTP, PGP, SFTP error, PGP decryption failed , KBA , LOD-SF-PLT-PGP , PGP Encryption , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem