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SAP Knowledge Base Article - PreviewSymptom
You already setup the "Client Certificate Authentication" as described in the SAP note 2805811 - How to enable client certificate authentication for technical communication users.
Different from ABAP systems (ERP, Netweaver) in Solution Manager you also need to consider about the Webservices used for the Support Hub connection.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Solution Manager 7.2
Product
Keywords
backbone, support hub, SAP-SUPPORT_PORTAL, SAP-SUPPORT_PARCELBOX, SAP-SUPPORT_NOTE_DOWNLOAD, certificate, authentication, SAP_SUPPORT_HUB_CONFIG, unauthorized, 401 , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , XX-SER-NET-HTL , Problems with remote access from SAP to Customer system , XX-SER-FORME , SAP for Me , Problem
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