SAP Knowledge Base Article - Preview

3118819 - AIF - How to create a support incident for SAP Application Interface Framework

Symptom

While creating a support incident for Application Interface Framework component (BC-SRV-AIF, CA-GTF-AIF), you would like to know which information and details are needed for efficient processing of the incident. The goal of the article is to assist Customers while creating an incident with SAP Product Support. To guide, speed up and in summary, to make the whole Support process as convenient as possible.


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Environment

  • Application Interface Framework for NetWeaver
  • SAP Application Interface Framework
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4HANA
  • ABAP PLATFORM - Application Server ABAP

Product

SAP Application Interface Framework 3.0 ; SAP Application Interface Framework 4.0 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023 ; SAP S/4HANA Cloud all versions ; SAP S/4HANA, on-premise edition 1511

Keywords

SAP Application Interface Framework, AIF, BC-SRV-AIF, CA-GTF-AIF, Incident, perfect incident, how to create an incident, details, R/3, HTTP, reproduction steps, details, business user, technical user, BAdI, debug, authorization, connection, create incident, business impact, guidelines , KBA , BC-SRV-AIF , Application Interface Framework , CA-GTF-AIF , Application Interface Framework , Problem

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