SAP Knowledge Base Article - Public

3118915 - C4C Phone Calls Not Synched To Outlook Through Server Side Integration


You have created a Phone Call in C4C and notice that it is not synching to Outlook through Server Side Integration.


SAP Cloud For Customer

Server-Side Outlook Integration

Reproducing the Issue

  1. In C4C, Navigate to Activities workcenter.
  2. Open the Phone Calls view.
  3. Create new Phone Call.
  4. Phone Call is not synced to Outlook.


This functionality is not yet supported by Server Side Integration. However, It is planned for May 2022.


Functionality is planned for May 2022. Please see for details.


Cloud For Customer, C4C, Outlook, Server, Phone, Call, Calls, Activities, Sync, Synch, Synchronization, Replicate, Replicated , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions