3119144 - I9 Compliance forms not triggered - Onboarding

After candidate completes the PDC step following step tab should be available for candidate to complete the following below steps, however it is not available. 

• Compliance Step
• Signature Step 

SAP SuccessFactors Onboarding

1. Login as candidate
2. Complete PDC step.
3. The Compliance forms are not triggered

Cause 1 - One of the possible causes for this issue is the "StateNav field is not present in the PerAddressDEFLT in the Odata API data dictionary".

Cause 2 - Legal Entity (company) is not USA

Cause 3 - The Legal entity is not present in the system

Issue 1 - For confirmation upon the presented root cause, please engage for Product Support and request for a log revie StateNav field is not present in the PerAddressDEFLT  in the Odata API data dictionary

If are engaged with a partner or has access to provisioning, please follow the steps below:

1. Go to Provisioning and export the Import/Export Country/Region Specific XML for Succession Data Model
2. Configure state field as below:

   <hris-field id="state" visibility="both" max-length="256">

   <label>State</label>

   <label xml:lang="de-DE">Bundesstaat</label>
   <label xml:lang="en-GB">State</label>
   <label xml:lang="es-ES">Estado</label>

   <picklist id="STATE_USA"/>

   </hris-field>

3. Save this and Import the file.
4. In the odata dictionary, StateNav is configures as STATE_USA picklist.

Compliance, form, com.successfactors.coengine.error.detail.COPropertyNotFoundException: Invalid property names: PerAddressDEFLT/stateNav, triggered, tile, I-9, onboarding, onb, obx, country, registration, legal, entity, usa, company , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem