SAP Knowledge Base Article - Public

3119333 - Error Signing document because of missing field: : Field is not present in form - Onboarding

Symptom

Error Signing document because of missing field: : Field is not present in form when user tries to sign forms

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Home page
  2. Click on signature tile to sign the forms
  3. Click on sign form below error displays
  4. Error Signing document because of missing field: : Field is not present in form

Cause

  • Misconfiguration of signature fields
  • Duplicate DocuSignSignHere on a single form without specifying which is the Manager's and which the Onboardee

Resolution

  1. As a Standard for signature fields on the form if you want both Manager and Onboardee to sign you must specify them as show below.

    EmployeeDocuSignDateSigned
    EmployeeDocuSignSignHere
    ManagerDocuSignDateSigned
    ManagerDocuSignSignHere

  2. Having duplicate keys as shown below is not supported

    DocuSignSignHere
    DocuSignSignHere
    DocuSignDateSignedfor

Keywords

Error Signing document because of missing field: : Field is not present in form, Siganture, Sign, Employee, Manager, Form , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding