Symptom
In System Monitoring workcenter UI, the status of "High number of ABAP system log messages" is "unknown".
You detect it with path:
<SID> ~ABAP~<host name>_<SID>_<Instance number> >Instance Exceptions > High number of ABAP system log messages
And in the e2emai.log, smdagent_trace.trc and SMDSystem.log, error messages similar to the below are detected:
Mm DD, YYYY HH:MM:SS AM [Thread[ExRun:e2emai:jobmgr_15159,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection 00000000000000000001[com.sap.smd.mai.model.collector.SAPControlWSCollector]. [EXCEPTION] com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: [failed to localize] Failed to deserialize the response.(javax.xml.bind.UnmarshalException - with linked exception: [javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2,553028] Message: An invalid XML character (Unicode: 0xffff) was found in the element content of the document.]) at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:122) at com.sun.proxy.$Proxy54.abapReadSyslog(Unknown Source) at sun.reflect.GeneratedMethodAccessor34.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.singleInvoke(HostAgentSyncProxy.java:127) at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.invoke(HostAgentSyncProxy.java:85) at com.sun.proxy.$Proxy55.abapReadSyslog(Unknown Source) at com.sap.smd.mai.model.collector.SAPControlWSCollector.abapReadSysLog(SAPControlWSCollector.java:1133) at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:220) at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32) at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47) at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781) at java.lang.Thread.run(Thread.java:836) |
Mm DD, YYYY HH:MM:SS AM [Thread[ExRun:e2emai:jobmgr_925,5,e2emai:jobmgr:ExecTG]] Error Error occurred in TaskRunner [EXCEPTION] com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: [failed to localize] Failed to deserialize the response.(javax.xml.bind.UnmarshalException - with linked exception: [javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2,12692413] Message: An invalid XML character (Unicode: 0xffff) was found in the element content of the document.]) at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:122) at com.sun.proxy.$Proxy46.abapReadSyslog(Unknown Source) at sun.reflect.GeneratedMethodAccessor33.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.singleInvoke(HostAgentSyncProxy.java:127) at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.invoke(HostAgentSyncProxy.java:85) at com.sun.proxy.$Proxy55.abapReadSyslog(Unknown Source) at com.sap.smd.mai.model.collector.SAPControlWSCollector.abapReadSysLog(SAPControlWSCollector.java:1133) at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:220) at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32) at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47) at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781) at java.lang.Thread.run(Thread.java:836) Caused by: com.sun.xml.internal.ws.encoding.soap.DeserializationException: [failed to localize] Failed to deserialize the response.(javax.xml.bind.UnmarshalException - with linked exception: [javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2,12692413] Message: An invalid XML character (Unicode: 0xffff) was found in the element content of the document.]) at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:111) at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77) at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147) at com.sun.proxy.$Proxy46.abapReadSyslog(Unknown Source) at sun.reflect.GeneratedMethodAccessor33.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:88) ... 13 more Caused by: javax.xml.bind.UnmarshalException - with linked exception: [javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2,12692413] Message: An invalid XML character (Unicode: 0xffff) was found in the element content of the document.] at com.sun.xml.internal.bind.v2.runtime.unmarshaller.UnmarshallerImpl.handleStreamException(UnmarshallerImpl.java:470) at com.sun.xml.internal.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(UnmarshallerImpl.java:402) at com.sun.xml.internal.bind.v2.runtime.BridgeImpl.unmarshal(BridgeImpl.java:109) at com.sun.xml.internal.bind.api.Bridge.unmarshal(Bridge.java:222) at com.sun.xml.internal.ws.db.glassfish.BridgeWrapper.unmarshal(BridgeWrapper.java:257) at com.sun.xml.internal.ws.client.sei.ResponseBuilder$DocLit.readResponse(ResponseBuilder.java:635) at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:243) at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189) at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276) at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104) ... 20 more Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2,12692413] Message: An invalid XML character (Unicode: 0xffff) was found in the element content of the document. at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next(XMLStreamReaderImpl.java:604) at com.sun.xml.internal.ws.util.xml.XMLStreamReaderFilter.next(XMLStreamReaderFilter.java:81) at com.sun.xml.internal.bind.v2.runtime.unmarshaller.StAXStreamConnector.bridge(StAXStreamConnector.java:181) at com.sun.xml.internal.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(UnmarshallerImpl.java:400) ... 28 more |
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Environment
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
gray out, gray, Diagnostics Agent, SAPStartSrv, abapReadSyslog , KBA , SV-SMG-DIA-WLY-HST , Host Adapter , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , Problem
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