3119755 - Domain certificate renewal for SAP Cloud for Customer URLs (*.crm.ondemand.com)

Background

The existing server certificate for domain “*.crm.ondemand.com” is being renewed at Origin as it will get expire on March 15^th, 2025.

Please note that the certificate chains (root and Intermediate certificates) are also getting changed along with the leaf certificate, so entire chain must be installed in your Integrations, wherever it is used to work.

Also, there is a change in the signature algorithm of the certificate where it is moving from sha256RSA to sha384ECDSA (Elliptic Curve Digital Signature Algorithm) in-order to meet the security requirements – so if in-case you are using any older version tools or browsers it may not be supported, hence please upgrade your tools to the supported version.

Timelines

Change will be executed from February 28^th 18:00 hrs UTC to March 01^st 2025 11:00 hrs UTC for Test Systems.

Change will be executed from March 08^th 19:00 hrs UTC to March 09^th 2025 06:00 hrs UTC for Production Systems.

Impact

If you have third-party integrations like web services/APIs in your SAP Cloud for Customer (C4C) tenant, you may be required to update the domain certificate. These updates should be conducted by your internal IT resources, with the new certificate information that could be found below.

Impact on your tenant depends on the CDN configuration. For more details refer to the FAQs section.

Download New Certificate(*.crm.ondemand.com) from the Attachment section.

SAP Cloud for Customer

If you have third party integrations like web services/APIs in your test/production environment, you may be required to add the new certificate chain in the required trust stores.

NOTE:

• Issuer certificates (Root and Intermediate) of “*.crm.ondemand.com” is getting changed, so please add the new certificate chain in your trust stores. 
• This change does not affect customers using AKAMAI ION; However it affects when the tenant is AKAMAI IPA (EUDP) 

In case of doubts, please review the KBA under references to identify if your tenant is AKAMAI ION/IPA enabled.  

FAQ's

What changes or adoption are required from the customer side?

If you have third-party integrations like web services/APIs in your test/production environment, you may be required to add the new certificate chain in the required trust stores.

What are these certificates used for?

These certificates are used for the SSL/TLS handshake that any system using the 'secure' protocol does before allowing connection to/from the system. In our case, SAP Cloud for Customer uses the 'secure' HTTPS protocol, and hence the SSL handshake is a must for any system to connect to these URLs.

Are the new certificates known to modern web browsers?

DigiCert Root Certificates are automatically recognized by all common web browsers, mobile devices, and mail clients, therefore for browser scenarios there’s nothing to do. The same is true if one relies on the standard sapjvm trust list.

The CA root certificate is included in:

• SAP JVM patch level 8.1.035 or 7.1.054
• Cloud Foundry buildpack SAP-Java (sap_java_buildpack) version 1.6.15

How do I download or install the certificate?

You must have admin access to the server where you need to install the certificate. If you do not have access to your company's SSL server, notify your IT team and provide them with the respective certificate download link from the above table.

How do Import Single Certificate in SAP CPI Key Store?

Follow the steps mentioned in the link.

How to check the certificate in my browser trust list?

Google Chrome: 

• Open settings in chrome browser and search for security in the search box and click on it.

• Go to the manage certificates tab and click on it to see the certificates window popup.

• And check-in “Trusted root certification Authorities” list and you should find "DigiCert Global Root G3".

• Similarly, check-in “Intermediate Certification Authorities” list and you should find “DigiCert Global G3 TLS ECC SHA384 2020 CA1"

Microsoft Edge:

• Open Microsoft Edge.
• Open settings in Microsoft Edge and search for security in the search box and click on it.
• Click on Manage Certificates

• And check in “Trusted root certification Authorities” list and you should find “DigiCert Global Root G3".

• Similarly check in “Intermediate Certification Authorities” list and you should find “DigiCert Global G3 TLS ECC SHA384 2020 CA1"

• If the certificate is not present, please proceed with steps mentioned under: “How to import certificate into my browser?”

How to import the certificate into my browser?

• Open Google Chrome or Microsoft Edge.
• Open settings and search for security in the search box and click on it.
• Click on Manage Device Certificates / Manage Certificates

• Go to tab "Trusted root certification Authorities" list and Import attached Digi Certificates using "Import" button at bottom.
• Go to tab "Intermediate certification Authorities" list and Import attached Digi Certificates using "Import" button at bottom.
• Ensure that "DigiCert Root and Intermediate" is added in the list.

I notice a discrepancy in the validity start date and end date mentioned in this knowledge article table and my downloaded certificate. What does this indicate?

Sometimes, due to time zone difference, you may see a different date in the downloaded certificate. There is no impact on the certificate update activity due to this. You will be renewing the certificate well in advance, before the certificate expiry date.

For customer using SAP NetWeaver Process Integration (SAP PI):

In case you are still running the old version of Netwwaver which is below 7.5 (e.g. 7.4) which does not offer support for the new EC algorithm (old cipher suites will be discontinued), you must either upgrade your PI NW version to 7.5 or install a non-central Adapter Engine at the 7.50 release and latest SPS which comes with the support for EC ciphersuites.

The procedure is described in the KBA: 3218132 - Workaround for new PI/PO Adapter features not available in older SP's or Releases

The new origin certificate now has a ECDSA signature algorithm:

Issuer: DigiCert Global Root G3
Signature algorithm:  SHA384withECDSA

KBA , domain certificate renewal 2021 , LOD-CRM-SEC , Security Topics , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To