3119755 - Domain certificate renewal for SAP Cloud for Customer URLs (*.crm.ondemand.com)

Background

The existing server certificate for domain “*.crm.ondemand.com” is being renewed at Origin as it will get expire on 30^th April 2024.

Timelines

Change will be executed from April 12^th 18:00 hrs UTC to April 13^th 2024 11:00 hrs UTC for Test Systems.

Change will be executed from April 26^th 19:00 hrs UTC to April 28^th 2024 06:00 hrs UTC for Production Systems.

Impact

If you have third-party integrations like web services/APIs in your SAP Cloud for Customer (C4C) tenant, you may be required to update the domain certificate. These updates should be conducted by your internal IT resources, with the new certificate information that could be found below.

Impact on your tenant depends on the CDN configuration. For more details refer to the FAQs section.

Download New Certificate(*.crm.ondemand.com) from the Attachment section.

SAP Cloud for Customer

If you have third party integrations like web services/APIs in your test/production environment, you may be required to add the new certificate chain in the required trust stores.

NOTE:

• Issuer certificates (Root and Intermediate) of “*.crm.ondemand.com” is getting changed, so please add the new certificate chain in your trust stores. 
• This change does not affect customers using AKAMAI (Check the KBA under references to identify if your tenant is AKAMAI ION/IPA enabled or not)  

FAQ's

What changes or adoption are required from the customer side?

If you have third-party integrations like web services/APIs in your test/production environment, you may be required to add the new certificate chain in the required trust stores.

What are these certificates used for?

These certificates are used for the SSL/TLS handshake that any system using the 'secure' protocol does before allowing connection to/from the system. In our case, SAP Cloud for Customer uses the 'secure' HTTPS protocol, and hence the SSL handshake is a must for any system to connect to these URLs.

Are the new certificates known to modern web browsers?

DigiCert Root Certificates are automatically recognized by all common web browsers, mobile devices, and mail clients, therefore for browser scenarios there’s nothing to do. The same is true if one relies on the standard sapjvm trust list.

The CA root certificate is included in:

• SAP JVM patch level 8.1.035 or 7.1.054
• Cloud Foundry buildpack SAP-Java (sap_java_buildpack) version 1.6.15

How do I download or install the certificate?

You must have admin access to the server where you need to install the certificate. If you do not have access to your company's SSL server, notify your IT team and provide them with the respective certificate download link from the above table.

How do Import Single Certificate in SAP CPI Key Store?

Follow the steps mentioned in the link.

How to check the certificate in my Chrome browser trust list?

• Open settings in chrome browser and search for security in the search box and click on it.

• Go to the manage certificates tab and click on it to see the certificates window popup.

• And check-in “Trusted root certification Authorities” list and you should find “DigiCert Global Root CA"

• Similarly, check-in “Intermediate Certification Authorities” list and you should find “DigiCert TLS RSA SHA256 2020 CA1"

Microsoft Edge:

• Open Microsoft Edge.
• Open settings in Microsoft Edge and search for security in the search box and click on it.
• Click on Manage Certificates

• And check in “Trusted root certification Authorities” list and you should find “DigiCert Global Root G2".

• Similarly check in “Intermediate Certification Authorities” list and you should find “DigiCert Global G2 TLS RSA SHA256 2020 CA1"

• If the certificate is not present, please proceed with steps mentioned under: “How to import certificate into my browser?”

How to import the certificate into my browser?

• Open Google Chrome or Microsoft Edge.
• Open settings and search for security in the search box and click on it.
• Click on Manage Device Certificates / Manage Certificates

• Go to tab “Trusted root certification Authorities” list and Import attached Digi Certificates using "Import" button at bottom.
• Go to tab “Intermediate certification Authorities” list and Import attached Digi Certificates using "Import" button at bottom.
• Ensure that “DigiCert Root and Intermediate" is added in the list.

I notice a discrepancy in the validity start date and end date mentioned in this knowledge article table and my downloaded certificate. What does this indicate?

Sometimes, due to time zone difference, you may see a different date in the downloaded certificate. There is no impact on the certificate update activity due to this. You will be renewing the certificate well in advance, before the certificate expiry date.

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