3120101 - Error Message: E-mail address ABC is invalid

You received an e-mail with different e-mail addresses as recipients and system throws the error "E-mail address ABC is invalid" (ABC stands for the e-mail address) on Web Service Message Monitoring.

SAP Cloud for Customer

1. Goto Administrator -> General Settings -> Web Service Message Monitoring
2. Filter for messages with service interface "EmailServiceRequestingIn" in error state.  

There is an invalid/incorrect e-mail address on the To/CC section.

The system checks the email address set in the To section in order:

• If the first email is valid and not a channel, system checks the next one.
• If the first email is valid and a channel, system creates a ticket.
• If the first email is not valid, error is thrown.

If channel is not found in To section, the CC list is also checked for a channel in the same order.

This is the current system behavior. In order to be ensure timely response to emails, it will not be changed.

email ; mail ; WSMM ; EmailServiceRequestingIn ; Interface ; BCC ; , KBA , LOD-CRM-SC-EML , Email , How To