SAP Knowledge Base Article - Public

3120101 - Error Message: E-mail address ABC is invalid

Symptom

You received an e-mail with different e-mail addresses as recipients and system throws the error "E-mail address ABC is invalid" (ABC stands for the e-mail address) on Web Service Message Monitoring.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Goto Administrator -> General Settings -> Web Service Message Monitoring
  2. Filter for messages with service interface "EmailServiceRequestingIn" in error state.  

Cause

There is an invalid/incorrect e-mail address on the To section.

Resolution

The system checks the email address set in the To section in order:

  • If the first email is valid and not a channel, system checks the next one.
  • If the first email is valid and a channel, system creates a ticket.
  • If the first email is not valid, error is thrown.

The CC section is not checked for this.

This is the current system behavior. In order to be ensure timely response to emails, it will not be changed.

Keywords

email ; mail ; WSMM ; EmailServiceRequestingIn ; Interface ; BCC ; , KBA , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer core applications all versions