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3120155 - User cannot log in to FC due to failed querying in the database

Symptom

User cannot log in to FC.

In the Windows event log you will see an error happened on ctServer.exe and the relevant module is OraOLEDBrmc19.dll.

In ctServer.log, these errors can be detected:

INFO  application.connection - Login failed - (User:XXXX) [Username: ] [DSRRootContextID: (null)] [DSRTransactionID: (null)] [DSRConnectionID: (null)] [DSRCounter: (null)]
System.Runtime.InteropServices.COMException (0x8000FFFF): <ERRORS><ERROR DESC="The query for loading persistent objects has failed."/><ERROR DESC="Failed to load one or more objects of type 'User' from the database."/><ERROR DESC="Failed to run database query: 'SELECT a1.id, a1.owner_site, a1.name, a1.ldesc1, a1.ldesc2, a1.ldesc3, a1.ldesc4, a1.ldesc5, a1.ldesc6, a1.sdesc1, a1.sdesc2, a1.sdesc3, a1.sdesc4, a1.sdesc5, a1.sdesc6, a1.owner_workgroup_id, a1.access_mode, a1.creation_date, a1.update_date, a1.author_id, a1.update_author_id, a1.datarights_id, a1.login_name, a1.user_type, a1.user_active, a1.user_power, a1.user_pwd_key, a1.email, a1.user_alias, a1.last_connection_date, a1.defined_restriction, a1.count_docexe, a1.cstmdata1, a1.cstmdata2, a1.cstmdata3, a1.cstmdata4, a1.cstmdata5 FROM ct_user a1 WHERE (a1.id = ?)'. "/><ERROR DESC="ROW-00001: Failed to allocate memory"/></ERRORS>


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Environment

SAP Financial Consolidation 10.1

Oracle 19c

Product

SAP Financial Consolidation 10.0

Keywords

KBA , EPM-BFC-TCL-OP-RUO , Reporting-Unit Organizer , Problem

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