SAP Knowledge Base Article - Public

3120209 - Extension Scenario from Account to Activity is Not Working for the Visits Generated from Route


Extension field value is not picked from account to visits which generated from route.


SAP Cloud for Customer

Reproducing the Issue


There is an extension field XYZ created in Account header, and the extension field is enabled for the extension scenario:Account - General Information to Activity - General Information.

  1. Go to Routes work center. 
  2. Create a route and under Overview tab, you can see the Proposed Visits section. 
  3. Click on Add button to add an account. 
  4. Select an account which extension field XYZ has a value, and Add it. Then in the Route, you can see the field XYZ is not filled with value. 


The extension scenario 'Account - General Information to Activity - General Information' should work to pass the data from account to activity (appointment, task, visit, phone call) directly. Route is not part of it. This would work only if you create a visit from account directly .


This should be considered as a new idea to our product managemetn team.

You can submit a new idea in our Influence Site: 


Extension Scenario, Visit, Account, Route , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer core applications 2111