SAP Knowledge Base Article - Public

3120365 - Error occurring while initiating assessment on a Candidates application


An Application Error is being generated each time you attempt to initiate assessment on a candidate's application. The error being generated contains the fingerprint=9ef3517f8d26b0773b85ebf77f342fcef3ca6eec


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Click into a candidate's application
  2. Click the Take Action button
  3. Click Initiate Assessment
  4. Click Confirm
  5. Application error is generated with the fingerprint=9ef3517f8d26b0773b85ebf77f342fcef3ca6eec


There is more than one client ID present for the same subscriber.


  1. Go to Admin Center > Event Notification Subscription > Click on the 'Subscriber' tab.
  2. Here there should be a unique entry for each of the client ID's.
  3. If you see multiple entries for e.g. clientId='SHL', delete one of the entries.
  4. Initiate the assessment again, and you should not get the error specified.


9ef3517f8d26b0773b85ebf77f342fcef3ca6eec, fingerprint, error, initiate, SHL, Event Type, assessment integration. , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem


SAP SuccessFactors Recruiting all versions