SAP Knowledge Base Article - Public

3120526 - How to Replicate the Master Data from C4C to FSM

Symptom

You would like to understand how to replicate the master data from C4C to FSM system, after the configuration and scoping is completed.

Environment

SAP Cloud for Customer

Resolution

In order to replicate the initial master data entities from C4C to FSM, you can follow the steps below:

  1. Navigate to Administrator work center.
  2. Navigate to Extract Data to External System.

At this moment, under Master Data, the options to replicate some entities, such as Employee and Product, will be available to be selected.

After adding the required information, the master data will be replicated accordingly.

Keywords

Master Data, Master, Data, FSM, C4C, Replication, Replication, How To, Entities, Product, Employee, SAP Field Service Management, SAP Cloud for Customer , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , CEC-SRV-FSM , Field Service Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions