3120575 - Updated Processing Logic for User Connectors

This Knowledge Article details the new User Connector update and processing logic (1H2021) and demonstrates how this impacts User Data audit tables and reports.

SAP SuccessFactors Learning (LMS)

When either User Connector or User Connector - SF runs what is the new connector update logic and how does this impact updates in LMS user audit tables and associated reports?

Updated Processing Logic for User Connector (1H2021)

During the User Connector processing, if the user record has changes only to the Manager, then such records aren’t considered for processing. In such cases, the Manager changes are carried out as part of Manager post processing.

There’s an additional row for Managers in the User Connector run report to give a count of the Manager changes. Previously, even if the only change for the user record was a Manager change, it was considered as a user record change.

This enhancement streamlines the process and improves system performance with optimum usage of resources.

Update Logic and how update impacts User Audit Reports?

Note 1: If there are no changes in the connector file, all records will be caught by connector delta process. In this scenario, connector will update no entities (student, manager or custom column) and there will be no entries in any student audit tables or reports.

Note 2: If there is a warning triggered for any of the 3 entities (student, manager or custom column), since we do not know what other field has changed for that User, we call the update on the student audit table and also add an entry into the student audit report. In b2205, there will be changes made to suppress these unnecessary updates if there are no actual changes to the user record.

https://help.sap.com/doc/62fddbd651204629b46bbccbabf886ba/cloud/en-US/0d87f2b37c8d4f51bc9d303784d3017e.html

https://help.sap.com/viewer/31fe467b30c240f5b2e6b553e428e1ac/2111/en-US/bc588dab790d46c0bf0e2a7070a7a029.html

User Connector, SF User Connector, LMS, Learning, SuccessFactors, SAP , KBA , LOD-SF-LMS-CON , Connectors , How To