Symptom
Manager receives notification in different language than the one on its locale as seen in EP
Manager receives notification in same language as candidate's locale
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Notification is triggered for the manager in the system
- Go to Email Services
- Select Email Status
- Locate notification triggered for the manager
- Review notification content
- Notice language of message
Cause
Currently only rules based on the onboardee's process object are supported.
Resolution
As per current design only onboardee's process object is supported which will cause the notification trigger in the locale of the candidate instead of the manager when these are different.
You may create an enhancement request with our Product Team by following the instructions on the following KBA: 2090228
Keywords
sf, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EML , Notifications , Problem