SAP Knowledge Base Article - Public

3121158 - Email Notification Triggered in the Incorrect Language for Manager - Onboarding


Manager receives notification in different language than the one on its locale as seen in EP

Manager receives notification in same language as candidate's locale



SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Notification is triggered for the manager in the system
  2. Go to Email Services
  3. Select Email Status
  4. Locate notification triggered for the manager
  5. Review notification content
  6. Notice language of message


Currently only rules based on the onboardee's process object are supported. 


As per current design only onboardee's process object is supported which will cause the notification trigger in the locale of the candidate instead of the manager when these are different. 

You may create an enhancement request with our Product Team by following the instructions on the following KBA: 2090228


sf, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding all versions