SAP Knowledge Base Article - Public

3121543 - Password forgotten function does not work


 On the logon Screen you click "Forgot Password" but you do not get the temporary password by mail.


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

Click the password forgotten hyperlink in the logon Screen

maintain your e-mail address of your business user and submit. You never get a mail.


Your business user is locked. SAP will not send out a temporary password if a business user is locked. Only unlocked User will get a temporary password mail.


Ask your Key user or Administrator to unlock your User.

See Also

KBA 3166479 - Temporary Password does not arrive by E-Mail


Password forgotten, Unlock User, Password , KBA , AP-RC-OUT , Output Management , LOD-CRM-ADM , Administration UI , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions