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3121618 - Unable to run any tasks after fresh agent install - Cloud Integration for data services

Symptom

  • Tasks start and reach step 'JOB:Returning task to agent (/agent_request)' in the trace log then go no further
  • Tasks appear to hang when run
  • The agent is showing green status on the agent tab in the organization
  • On premise agent log shows entries:
    2021-11-18 20:13:24 UTC INFO: No jobservers available
    2021-11-18 20:13:24 UTC INFO: Could not get jobserver connection to obtain machine Statistics information
  • Diagnostic file does not show any failures
  • The install log shows errors like:
    [Oct 27, 2021 15:59:16] ERROR: Failed to create SSL keys and certificates for the Job Server.
    [Oct 27, 2021 15:59:16] ERROR: Failed to set up the keystore for Job Server.
    [Oct 27, 2021 15:59:43] ERROR: An error occurred during Job Server configuration.


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Environment

SAP Cloud Integration for data services

Product

SAP Cloud Integration for data services 1.0

Keywords

CI-DS, CPI, CPI-DS, HCI, HCI-DS , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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