3121744 - Add Note and Submit button is not working in Knowledge Transfer (Offboarding) task - Onboarding

When Knowledge Transfer assignee open the task, Add Note or Submit button is not working or greyed out

SAP SuccessFactors Onboarding

1. Proxy as the Knowledge Transfer Assignee
2. Open Complete Knowledge Transfer tile
3. Open the task for the Offboardee
4. Check the box for "Yes, this task is now complete"
5. Click Add Note but nothing happens. Add Note or Submit button may be greyed out sa well

The issue was caused by missing permissions or incorrect target population.

Please ensure Assignees have the following permissions and Target Population accordingly:

1. Employee Data > Status
2. General User Permission > Company Info Access > User Search
3. Onboarding or Offboarding Admin Object Permissions > ONB2OffboardingActivitiesConfig & ONB2ResponsibilityConfig
4. View permission for ONB2Process is enabled

Target Population: Ensure that the Roles granted with those permissions have target population as 'Everyone - All employees'.

Creating a Knowledge Transfer Plan

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