SAP Knowledge Base Article - Public

3121744 - Add Note button is not working in Knowledge Transfer (Offboarding) task - Onboarding


When Knowledge Transfer assignee open this task, Add Note button is not working.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the Knowledge Transfer Assignee
  2. Open Complete Knowledge Transfer tile
  3. Open the task for the Offboardee
  4. Click Add Note but nothing happens


Missing permissions or Target Population.


Please ensure Assignees have the following permissions and Target Population accordingly:

  • Employee Data > Status
  • General User Permission > Company Info Access > User Search
  • Onboarding or Offboarding Admin Object Permissions > ONB2OffboardingActivitiesConfig & ONB2ResponsibilityConfig
  • View permission for ONB2Process is enabled

Target Population: Ensure that the Roles granted with those permissions have target population as 'Everyone - All employees'.

See Also

Creating a Knowledge Transfer Plan


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SAP SuccessFactors Onboarding all versions