Symptom
When Knowledge Transfer assignee open the task, Add Note or Submit button is not working or greyed out
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as the Knowledge Transfer Assignee
- Open Complete Knowledge Transfer tile
- Open the task for the Offboardee
- Check the box for "Yes, this task is now complete"
- Click Add Note but nothing happens. Add Note or Submit button may be greyed out sa well
Cause
The issue was caused by missing permissions or incorrect target population.
Resolution
Please ensure Assignees have the following permissions and Target Population accordingly:
- Employee Data > Status
- General User Permission > Company Info Access > User Search
- Onboarding or Offboarding Admin Object Permissions > ONB2OffboardingActivitiesConfig & ONB2ResponsibilityConfig
- View permission for ONB2Process is enabled
Target Population: Ensure that the Roles granted with those permissions have target population as 'Everyone - All employees'.
See Also
Keywords
Button, Add, Note, not, working, load, open, nothing, happens, cannot, submit, Knowledge, Transfer, KT, Task, Onboarding, Onboarding 2.0, obx, Offboarding , KBA , LOD-SF-OBX-OFT , OFB Tasks , Problem