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SAP Knowledge Base Article - PreviewSymptom
You are using Incident Management Inbox functionality (formerly E-mail Inbound) and when incidents are created from mails containing HTML format then the text included in the e-mail is not copied to text in incident.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
inbound, inbox, mail, HTML, text, incident, e-mail , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-TM , Text Management , Problem
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