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3122372 - "Cannot establish connection to the remote server. (Cause: Access Denied.)" error in "Enter System Parameters" step


  • In step "Maintain users" of Managed system Configuration, the following error is reported while trying to check users'(SM_COLL_<SolMan SID> or SAPSUPPORT user) status. 
No P4 connection could be established to <SID of the managed system> from <host name of managed system> Access is
denied to SAP System sid [SID of the managed system]: check the connection credentials.More
details about the error in agent '<host name of managed system>' log file
(SMDAgentApplication.X.log).; nested exception is:
Access Denied.( Access Denied.)
  • While doing "Test logon" for JAVA setup parameters in the previous step "Enter System Parameters", it returns error message:
Logon test failed for user <Setup User (Admin) ID>
Details :  Cannot establish connection to the remote server. (Cause: Access Denied.)



  • SAP Solution Manager 7.2


SAP Solution Manager 7.2


Logon test failed, P4, No P4 connection could be established, Access Denied, Access is
denied to SAP System sid, check the connection credentials, Message server, HTTP Port, SCS, setup user. , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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