SAP Knowledge Base Article - Public

3122406 - Allow-listing Outbound communication to Port 22 for Next Generation Cloud - SuccessFactors

Symptom

  • SuccessFactors Customer, hosted in Next Generation Cloud, needs to set up outbound connection to port 22 for External SFTP accounts.
  • Outbound connection to External SFTP account is failing.

Environment

SAP SuccessFactors HXM Suite

Cause

As per our new security policy, outbound connections to port 22 are blocked on Next Generation Cloud. Therefore customers setting up new external SFTP accounts connection, post their Next Generation Cloud migration, will need to have their destination IP / URLs allow-listed on the SuccessFactors end .

Resolution

Note: Customers who have such External SFTP connections set up in their SuccessFactors instances from prior to the Next Generation Cloud migration for their data center, need not take any action. Our Next Generation Cloud team will perform the allow-listing for such existing outbound SFTP connections by default, as part of the pre-migration activities, to ensure no interruptions post migration.

For any new external SFTP connection being set up after the Next Generation Cloud migration, this allow listing will need to be requested on SuccessFactors end and for that Customers need to raise a support ticket with the following details- 

  • Please include this in the ticket subject line- "Port 22 Allow Listing for External SFTP"
  • The Description should include the following-
        SF Company ID->
        Data Center->     
        External SFTP IP address->
        External SFTP URL-> 
       

Important Notes-

  • This allow-listing applies only for connection to external SFTP accounts. It is not required for internal, SuccessFactors-provided SFTP accounts.
  • These outbound connections are allowed through port 22 only, and not other custom ports.

@Support - Please check the Internal Memos for instructions.

See Also

3089960 - SAP SuccessFactors Next Generation Cloud Delivery (NGCD) Customer checklist

Keywords

Outbound,External SFTP,Port 22,Port22,allow listing,allow-listing,allowlisting,whitelisting , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Suite all versions