SAP Knowledge Base Article - Public

3122629 - Object Person is Opened from Hyperlink in E-mail Digest Notification

Symptom

You notice that, when opening an e-mail with a hyperlink, generated by a feed digest e-mail in Cloud for Customer system, an object called Person is opened in C4C UI, however, you are unable to locate this Person object as a work center or view.

Environment

SAP Cloud for Customer

Cause

The hyperlink sent in a feed e-mail digest is a special link formed while creating the digest, this will show the identity information of the object involved, recent updates and the feed updates related to particular object.

Resolution

Being a special link to a special object, this will not be maintained as a regular work center or view in the system.

This is the system designed behavior.

Keywords

Hyperlink, URL, Link, Feed, E-mail, Digest, E-mail Digest, Notification, Person, Object, C4C, Cloud for Customer, Work Center, View, , KBA , SRD-CC-FED , Feeds , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions