Symptom
- When tryin to upload document in Maintain Onboarding and Offboarding Document Template page the system is throwing following error: "???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503, ???"
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the instance
- Go to Maintain Onboarding and Offboarding Document Template page
- Upload a xdp file
- Following error is seen:
- "???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503, ???"
Cause
- AHS server which is used while processing XDP file is down.
Resolution
- The Back end team needs to check the AHS server availability. Submit ticket to Support team with below details.
Company ID
Support access
Note: @Support Engineers= Please see internal memo for more information
Keywords
ChangeSet index 1 - ???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503, ???, Maintain Onboarding and Offboarding Document Template, Unable to upload document, error, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding 2111