SAP Knowledge Base Article - Public

3123037 - Username is being changed when onbordee is hired - Onboarding

Symptom

Post conversion the Username of the candidate is changed to user Id.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Hire a candidate from MPH Page
  2. The third part system integrated with SuccessFactors generates the business email and the username
  3. Post the conversion that is after the start date when the conversion Job runs the Username is changed to UserId and not the business email 

Cause

Expected system behavior

Resolution

Currently if the username is not visible during MPH, post conversion we update username as UserId.

The username can be manually entered in the MPH page by enabling the Username from the userAccountInfo element in Manage Business Configuration. 

See Also

Username, UserId, Username changed to UserId, Username updated to UserId, Onboarding, MPH, EP, EC

Keywords

KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions