SAP Knowledge Base Article - Public

3123037 - [Onboarding] Username is being changed when onbordee is hired


  • Post conversion the Username of the candidate is changed to user Id
  • Is there a way to update the username with the Email Id and not the User Id post conversion


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Hire a candidate from MPH Page
  • The third part system integrated with SuccessFactors generates the business email and the username
  • Post the conversion that is after the start date when the conversion Job runs the Username is changed to UserId and not the business email 


  • Expected system behavior


  • Currently if the username is not visible during MPH, post conversion we update username as UserId
  • The username can be manually entered in the MPH page by enabling the Username from the userAccountInfo  element in Manage Business       configuration. 

See Also

Username, UserId, Username changed to UserId, Username updated to UserId, Onboarding, MPH, EP, EC


KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding 2111