SAP Knowledge Base Article - Public

3123279 - In the Employees View of a Territory When Clicking in an Employee System Opens a Contact Instead of Employee


You are viewing a territory and in its Employee view you click in an Employee; you expected to see its employee record, not a contact one.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Territories view.
  3. Open territory ABC (where ABC is the ID of a territory).
  4. Go to the Employees view.
  5. Open the hyperlink of employee DEF (where DEF is the ID of an employee of territory ABC).

You see a contact record GHI instead of the employee record DEF (where GHI is the ID of a contact). 


The employee DEF is at the same time a contact-person GHI.

If an instance has several roles the system navigation prefers to open the contact role.


This is the system current standard behavior.


Territory ; Territories ; Employee ; Contact ; , KBA , LOD-CRM-TM , Territory Management , LOD-CRM-CON , Contact , How To


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