SAP Knowledge Base Article - Public

3123328 - How to Restore Employee Portal to Default Configuration


  • Customer update the employee portal and uploaded CSS files but after that, the employee portal does not function anymore
  • The customer is requesting the Employee Portal to be restored to default configuration.


  • SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to instance
  2. Go to Employee Portal
  3. Update configuration and upload CSS files
  4. Employee Portal stops functioning


  • Configuration Issue
  • Service Request


Please create a case to product support requesting for the Employee Portal be restored to default configuration. Upon creation please provide company ID and Support access along with written permission for the update to be done.

For product support please see internal memo for next steps.

See Also

2390538 - Distorted New Hire Portal - Onboarding 1.0


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SAP SuccessFactors Onboarding 2111