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3123560 - Cannot access the SAP Cloud ALM Global Account or Sub account in SAP BTP cockpit

Symptom

  • "SAP Cloud ALM" Global Account cannot be found in SAP BTP Cockpit.
  • BTP Cockpit Global Accounts list is missing an entry for SAP Cloud ALM.
  • BTP Cockpit Global Account selection screen shows message "Our records indicate that your user does not belong to any Global Accounts" when trying to find SAP Cloud ALM Global Account.
  • BTP Cockpit Global Account selection screen shows warning "We couldn't find the global account you were looking for. Please choose one from the list below."
  • An "SAP Cloud ALM" Sub account is not listed under your company's "main" Global account.
  • We couldn't find any global accounts associated with your user. If you believe this is a mistake, contact your cloud operator. 
  • Email domain name change after Cloud ALM was provisioned and provisioner no longer can access SAP Cloud ALM Global account, due to user's new email address


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Environment

  • SAP Cloud ALM 1.0
  • SAP Business Technology Platform (BTP)

Product

SAP Cloud ALM all versions

Keywords

SAP Cloud ALM, access, BTP, Global, Account, records, user, belong , KBA , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , BC-CP-CF , Cloud Foundry , Problem

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