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3123621 - Website unavailability due to User account [anonymous] closed

Symptom

1.

Website is unavailable and shows: ERR_TOO_MANY_REDIRECTS

2.

In Browser/Developer tools/Network tab, there are huge requests with status 302

3.
In Dynatrace, availability problems are reported:

4.
Following error reported in console log of accstorefront:

 "level": "ERROR",

 "loggerName":     "org.xxx.storefront.interceptors.beforecontroller.SecurityUserCheckBeforeControllerHandler",

  "message": "User account [anonymous] has already bean closed. Invalidating session."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

anonymous user, too many redirects, website unavailability, user account [anonymous] closed , KBA , CEC-COM-CPS-COR , SAP Commerce Core , CEC-COM-ACC , B2C/B2B Accelerator , CEC-COM-CPS-WEB , Store frontend, Web CMS, Accelerators , Problem

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