SAP Knowledge Base Article - Preview

3123722 - Crystal 2016 Reports fail to refresh with the error: Failed to load database information. [] ---- Error code:0 [CRWEB00000119]

Symptom

  • Crystal Report 2016 reports based on BW MDX open with the error: Failed to load database information. [] ---- Error code:0 [CRWEB00000119]

  • The issue is specific to the Crystal services running on Linux

  • The issue does not occur when the only Crystal Services running are on Windows


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Environment

  • SAP Business Objects Business Intelligence Platform (BI) 4.2
  • Clustered (2 Linux nodes, 1 Windows Node)
  • SAP Business Warehouse (BW)

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Crystal, Windows, Linux, Refresh, CRWEB00000119 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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