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SAP Knowledge Base Article - PreviewSymptom
- Logging in to Central Management Console (CMC) or BI Launch Pad (BILP) reveals the following error:
Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031) - CMS.exe or boe_cmsd processes (and other BI processes) do not start after starting the Server Intelligence Agent (SIA)
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
- Central Management Server (CMS)
- Windows
- Linux / Unix
Keywords
KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , How To
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