SAP Knowledge Base Article - Preview

3124299 - Troubleshooting error: CMS on machine <MACHINE> was stopped due to a critical error. (FWM 20031) - MASTER KBA

Symptom

  • Logging in to Central Management Console (CMC) or BI Launch Pad (BILP) reveals the following error:
    Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031)
  • CMS.exe or boe_cmsd processes (and other BI processes) do not start after starting the Server Intelligence Agent (SIA)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Central Management Server (CMS)
  • Windows
  • Linux / Unix 

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , How To

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