SAP Knowledge Base Article - Public

3124480 - Offboarding not triggered for one employee - Onboarding

Symptom

  • Offboarding not triggered for one employee

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Terminate an employee from EC
  2. Employee does not appear in offboarding dashboard

Cause

Invalid reporting manager on terminated user or no manager available in the Employee File of the Offboardee under job information

Resolution

Ensure there is a valid, active manager on the employee profile before initiating a termination for an employee

Keywords

Invalid reporting manager, reportingManager:NO_MANAGER, termination, missing, offboarding , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2111