SAP Knowledge Base Article - Public

3124519 - Updated Security.DefaultPassword does not work for existing users- Onboarding 1.0

Symptom

  • Update the Security.DefaultPassword using Super Admin
  • Existing users try to login into Onboarding using this updated password, but log-in fails.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Access Super Admin Account Options >Security.DefaultPassword.
  2. Enter new password
  3. Log in to Onboarding
  4. Enter default password at login screen
  5. Access is denied

Cause

  • The updated Security.DefaultPassword will not apply to existing Onboarding user accounts.
  • The default password is only applied to user accounts when the accounts are initially created.
  • Existing user accounts are not updated when the Security.DefaultPassword changes.
  • The updated Security.DefaultPassword only applies to new user accounts created after the Security.DefaultPassword  was updated.

Resolution

To update the password of an individual user

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Security > Users
  2. Locate the user by clicking 'Search' button
  3. Click the user's checkbox and a 'Reset Password' button will show in the right corner.
  4. Click the 'Reset Password' button and a pop-up window will appear
  5. Enter the new password of the user and click Reset
  6. Try using the new password

Please see 2247665 - How to Reset an Onboarding User Password - Onboarding 1.0

To update the password of an multiple users

If you wish to update the passwords for multiple users and it is not practical to update them as in the method above, please raise a case with the product support team, who can raise a request with the operations team.

Keywords

Superadmin, Security.DefaultPassword , Corporate Representative, Onboarding 1.0, Security, Default Password, Super Admin , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 2111