Symptom
System does not allow to delete KPI setting in Engagement Map with error 'Please Maintain KPI scoring to score perfect store'
Environment
SAP Cloud for Customer
Cause
KPI setting is Mandatory for engagement map.
Resolution
You can also refer to our Help Portal document here: Create Engagement Maps
When creating a new engagement, KPI set up is a required step.
Keywords
Perfect Store, Engagement Map, KPI , KBA , LOD-LE-PSP , Perfect Store , Problem
Product
SAP Cloud for Customer core applications all versions