SAP Knowledge Base Article - Public

3124754 - [Onboarding] Unexpected Decline Signature behavior for an onboardee

Symptom

  • When the E-Signature is declined for the candidate, candidate sees the refreshed signature tile one more time rather than personal data collection step.
  • After the declining E-signature, the homepage does not show personal data collection tile

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as Candidate
  • Go to complete E-Signature tile
  • Click on Decline E-Signature button
  • Refresh the page
  • The home Page shows E-Signature again rather than Personal data collection tile

Cause

  • The declined document field in the document flow object has the max length configured as 255 but the document configured in the system exceeds the Max length

Note: Please see internal memo for logs

Resolution

  • Go to configure object definition page
  • Select Object definition in first drop down and Document flow in second box
  • Under fields search for the fields: declinedDocuments 
  • Take action-> Make correction and change the Maximum length for the field "declinedDocuments" from 255 to higher number (For example:1000)

Keywords

Decline E-Signature not working as expected, Onboarding, Decline E-Signature, Personal data collection, Provide additional data for onboarding tile, Decline , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2111